Terms & Conditions

Acceptance

By using ajbrothersent.com or submitting an enquiry, you agree to these Terms. These Terms govern your access to the website and your business correspondence with AJ Brothers Enterprises. They do not, by themselves, form a sales contract — a binding sale arises only when AJ Brothers issues a written acceptance of a buyer purchase order.

Eligibility

This site is intended for business buyers — hospitals, clinics, distributors, OEM partners, and government procurement — operating in jurisdictions where the sale and use of dental and surgical instruments is lawful. By submitting an enquiry you confirm that you are at least 18 years old and authorised to act on behalf of the purchasing organisation you name in the form.

Use of the website

You may browse the catalog, request quotes, and download spec sheets for your own business use. You may not scrape, mirror, or republish substantial parts of the site without our written permission. You may not submit false or impersonated buyer information.

Intellectual property

The AJ Brothers wordmark, logos, product photography, spec drawings, and editorial copy on the site are the property of AJ Brothers Enterprises. Product names and model numbers may be used by buyers in their internal purchasing documents and resale catalogs subject to the terms of any active distribution or OEM agreement. Third-party trademarks referenced on the site (ISO, CE, FDA, EU MDR, EUDAMED, GS1, registrar names) remain the property of their respective owners and are used here only to identify the certification or standard in question.

Quotes vs binding orders

Quotes issued through this site or by email are estimates valid for the period stated on the quote (typically 30 days). They are not binding offers. A binding sale requires (a) a written purchase order from the buyer referencing the AJ Brothers quote number, and (b) a written acceptance from AJ Brothers. Pricing, quantity, lead time, and packaging may be revised between quote and order if raw-material costs, currency, or compliance requirements change materially.

Pricing and payment

Prices are stated in USD unless otherwise agreed. For new buyers, our default terms are 50% advance payment by Letter of Credit or wire transfer at order, with the balance due against shipping documents. Established buyers may qualify for Net 30 or Net 60 terms after a successful first three orders. Bank charges, tax, customs, and import duties at destination are the buyer’s responsibility unless explicitly priced into the quote.

Shipping, lead time, and risk

Unless otherwise agreed in writing, shipments are FOB Sialkot (Incoterms 2020). Risk of loss transfers when goods clear our factory gate. Lead times stated on quotes and product pages are best-effort estimates; we will notify the buyer in writing of any delay exceeding ten (10) business days from the quoted date. We are not liable for delays caused by carrier, customs, or events outside our reasonable control (see Force Majeure below).

Quality, inspection, returns

Every shipment is QC-inspected to the AQL level stated on the quote (default 1.0 for visible defects, 0.65 for critical defects). Buyers must inspect goods on receipt and notify any short-shipment, mis-shipment, or defect in writing within thirty (30) days of arrival at the destination. Defective items will be replaced, repaired, or credited at AJ Brothers’ option. Goods returned without prior RMA authorisation will not be accepted. See also our quality framework.

Warranty

We warrant that goods will be free from material and workmanship defects affecting their intended clinical or surgical function for twelve (12) months from delivery, when stored, sterilised, and used per the spec sheet. This warranty does not cover normal wear, sharpening, modification, mishandling, or use outside the labelled indication.

Limitation of liability

Our aggregate liability arising out of any single transaction is capped at the invoice value of the goods supplied under that transaction. We exclude liability for indirect, consequential, or incidental loss including loss of profit, business opportunity, or goodwill, to the maximum extent permitted by law.

Governing law and disputes

These Terms are governed by the laws of Pakistan. The parties will first attempt to resolve any dispute by good-faith negotiation. Unresolved disputes will be submitted to arbitration under the Arbitration Act of Pakistan, seat Sialkot, single arbitrator, English language — or to the International Chamber of Commerce (ICC) if the buyer is non-Pakistani and so prefers.

Force majeure

Neither party is liable for failure to perform caused by events beyond reasonable control — including war, civil disorder, government action, port closure, natural disaster, pandemic, or failure of upstream raw-material supply. Affected obligations are suspended for the duration of the event.

Changes

We may amend these Terms by posting an updated version on this page. Material changes affecting open orders or active quotes will also be communicated by email.

Contact

Questions about these Terms: info@ajbrothersent.com.

Last updated: 11 May 2026.